Jalissa Tello is the Director of Operations at Trauma Law, a woman-owned personal injury law firm nationally recognized for its trauma-informed approach and focus on traumatic brain injury cases. In her role, she oversees firmwide operations, systems strategy, and organizational infrastructure, ensuring alignment between legal excellence, clinical collaboration, and scalable execution.
With a background spanning business operations, technology implementation, and process engineering, Jalissa specializes in building high-reliability systems within complex legal environments. Her work centers on operational governance, compliance-driven workflows, performance metrics, and cross-functional coordination between legal, medical, and administrative teams.
Prior to her current role, Jalissa founded and operated a successful marketing agency, where she developed deep experience in organizational design, data-driven decision-making, and growth strategy. She later transitioned into operations leadership, applying automation, software tools, and structured process design to improve efficiency and accountability at scale.
Jalissa brings a systems-level perspective to the medical-legal TBI space, with particular focus on strengthening collaboration, standardization, and education across disciplines. She is known for translating complex operational challenges into clear, repeatable frameworks that support sustainable growth and high-impact outcomes.
